s5 casino Privacy Policy – How Your Personal Data Is Protected

1. Information We Collect

When you register and use the s5 casino platform, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos. Device and usage data — including your IP address, browser type, and session activity — are collected automatically to help us maintain platform security and improve your experience. We only collect the minimum data required for each purpose and do not request information that is unnecessary for the services we provide.

2. How We Use Your Information

Your personal data is used primarily to create and manage your account, verify your identity, and process financial transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Transaction and usage data help us detect and prevent fraud, money laundering, and other activities that may violate our Terms and Conditions. We may also use aggregated, anonymised data to analyse platform performance and improve the overall experience for Filipino players. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without your knowledge.

3. Data Sharing and Third Parties

s5 casino does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data with trusted service providers — such as payment processors and identity verification partners — who assist us in delivering our services, and these partners are contractually required to handle your data securely and only for the purposes we specify. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines when required by applicable law or a valid legal order. In all cases, we limit the data shared to what is strictly necessary for the purpose at hand. Any third party that receives your data is bound by confidentiality obligations consistent with this Privacy Policy.

4. Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to staffwho have a legitimate need to access it in order to perform their duties. We regularly review our security practices and update them in line with evolving threats and industry best practices. While no system can guarantee absolute security, we take every reasonable step to safeguard your data and will notify you promptly in the event of a breach that affects your personal information.

5. Cookies and Tracking

Our platform uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how the site is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us understand which features Filipino players use most, allowing us to prioritise improvements. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use third-party advertising cookies or share browsing data with ad networks.

6. Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Financial transaction records are kept for a minimum of five years in accordance with anti-money laundering regulations applicable in the Philippines. When your data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to you. If you request account closure, we will begin the data retention review process and inform you of the applicable retention periods for each category of data we hold.

7. Your Rights

As a player based in the Philippines, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask us to delete data that is no longer necessary for the purposes for which it was collected. You may also object to certain types of processing or request that we restrict how we use your data while a complaint is being investigated. To exercise any of these rights, please contact our support team using the details provided on the platform. We will respond to all verified requests within a reasonable timeframe and at no charge to you. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in the Philippines.

8. Children's Privacy

s5 casino is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from anyone under the legal gambling age in the Philippines. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account and delete the associated information. Parents and guardians who believe their child may have accessed our platform are encouraged to contact our support team right away. We take our responsibility to protect minors seriously and cooperate fully with any investigation related to underage access.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When material changes are made, we will notify registered players through the platform or via the contact details associated with their account. The date of the most recent revision will always be shown at the bottom of this page. Continued use of the s5 casino platform after any update takes effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always informed about how your data is being handled.

Last updated: June 2025. This Privacy Policy applies to all registered users of the s5 casino platform in the Philippines.